HOW WE USE YOUR PERSONAL INFORMATION
This section explains what personal information is collected and how we use personal information about:
- Visitors to our website
- People who download our content (e.g. guides and whitepapers)
- People who subscribe to marketing
- People who contact us via social media
- People who email us
- People who use our services (e.g. clients and prospective clients)
- Job applicants and current / former employees
VISITORS TO OUR WEBSITE
When someone visits www.virtualvisitor.io, we use a third-party service (Google Analytics) to collect anonymous information about how visitors interact with our site, such as the number of visitors to various pages on the site. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Where we do collect personally identifiable information through our website (e.g. on contact forms), we will be up front and clear about what personal information we are collecting and what we intend to do with it.
We may also promote content and services to visitors after they have left our website based on the content they viewed on our website (i.e. remarketing / personalised ads). We use third-party providers to facilitate this, including Google AdWords, LinkedIn and Twitter.
PEOPLE WHO DOWNLOAD OUR CONTENT
When you complete a form to download one of our guides or whitepapers, we ask you to provide us with your first name, last name, company name and email address before we email you a link to access the content you requested. Your information will be held for 2 years before we contact you to obtain consent for continued communications.
Once you have shared your details with us, we may contact you with further information, such as related news and content or to discuss how our services could benefit your organisation. We will only contact you if we believe that doing so will be of legitimate interest to you and to Virtual Visitor.
We use a third-party provider, Force24, to deliver our marketing emails containing further information closely related to the subject of your download. In addition, we may promote closely related content and services to you whilst using third-party platforms such as LinkedIn and Twitter.
PEOPLE WHO SUBSCRIBE TO MARKETING
We would like to send you marketing news and insights, as well as information relating to our services which may be of interest to you. If you have consented to receive marketing communications, you may opt out at a later date by clicking on the “unsubscribe” link found at the bottom of any of our marketing emails. Your information will be held for 2 years before we contact you to obtain consent for continued communications.
We use a third-party provider, Force24, to deliver our marketing emails. In addition, we may promote content and services to you whilst using third-party platforms such as LinkedIn and Twitter.
PEOPLE WHO CONTACT US VIA SOCIAL MEDIA
We use a third-party provider, Hootsuite, to manage our social media interactions. If you send us a private or direct message via social media, the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
PEOPLE WHO EMAIL US
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
PEOPLE WHO USE OUR SERVICES
If you have discussed, requested or used our services, we will hold your personal information in order to provide the service requested and to fulfil our contract, as well as for closely related purposes that we believe would be of legitimate interest to you and to Virtual Visitor.
If, in the course of carrying out a service, you send us personal / sensitive information (e.g. customer data), the upmost care will be taken while executing our duties as a data processor. All data is held on encrypted storage, devices and email servers, access will be restricted to only those that need it, and sensitive information will be deleted once it is no longer required.
We may choose to send you marketing emails that are closely related to the services that you receive and / or have enquired about. We use third-party providers to facilitate this, including Force24, LinkedIn and Twitter.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you (known as a “subject access request”). If you would like a copy of some or all of your personal information, please send an email to [email protected] or write to us at Virtual Visitor, Craig Court, 25 Hale Road, Altrincham, Cheshire, WA14 12EY.
We want to make sure that your information is always up-to-date and accurate. You may ask us to update or remove any information that may be inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
HOW TO CONTACT US